Yes, we ship to all 50 states and U.S. territories. Most U.S. orders arrive within 5 to 10 business days after production is complete. You'll receive a tracking link by email as soon as your order is on its way.

Every order is fully insured against shipping damage, and we guarantee your pieces arrive safely. If anything is broken or chipped on arrival, simply email a photo to hello@orsayorsceramics.com within 48 hours of delivery and we'll replace the damaged pieces free of charge, including return shipping if needed.

Each letter is individually wrapped in protective padding and packed in a reinforced box, but we stand behind every shipment, no questions asked.

Each piece is handmade and fired in our studio, so production takes 7 to 14 business days. Once ready, U.S. shipping adds another 5 to 10 business days. We'll send you updates at every stage so you know exactly when to expect your order.

The full English alphabet (A to Z) and numbers (0 to 9) are available. There's no strict character limit, but most orders are between 3 and 10 letters. For longer words or names, feel free to reach out and we'll help you plan the perfect layout.

We've carefully matched our digital swatches to real ceramic glazes, but slight variations are part of the handmade process. Screen settings, lighting, and kiln conditions all influence the final tone, and that's exactly what makes each piece one of a kind.

If you'd like to see a real photo of a specific color before ordering, just email us at hello@orsayorsceramics.com.

Because each piece is handmade just for you, custom orders aren't eligible for returns based on a change of mind. However, if there's a production error, the wrong letter or color was sent, or your order arrives damaged, we'll replace it free of charge.

Your satisfaction matters. If anything isn't right, reach out and we'll make it right.

Yes, within 24 hours of placing your order, email us at hello@orsayorsceramics.com and we'll update your design before production begins. Once we've started crafting your pieces, changes are no longer possible.

Each letter has a small hole on the back for easy hanging. Most customers use a thin nail, an adhesive wall hook, or 3M-style mounting strips. All work beautifully on drywall and painted walls.

The letters also look lovely propped on shelves, nightstands, or above a crib without hanging.

Absolutely. We use lead-free, food-safe certified glazes on every piece. As with any decorative wall item, we recommend hanging the letters securely and out of reach of small children.

A dry or slightly damp soft cloth is all you need. Avoid abrasive cleaners, bleach, or the dishwasher. For dust, a soft brush or microfiber cloth works perfectly.

For indoor use only, as ceramic is sensitive to frost and prolonged direct sunlight.

Yes, we love working on special projects. For weddings, baby showers, retail displays, or corporate gifting, email hello@orsayorsceramics.com with your idea and timeline, and we'll send a custom quote and delivery plan.

Yes. All payments are processed through encrypted, PCI-compliant gateways with 256-bit SSL encryption. We accept Visa, Mastercard, American Express, and other major cards. Your card details are never stored on our servers.